SHIPPING POLICY

This shipping policy regulates order processing, protective packaging, international transportation and resolution of parcel abnormalities for all stainless steel tumblers, insulated water bottles and personalized drinkware sold on our website. The policy applies equally to every customer worldwide without regional discrimination.

We provide permanent free worldwide shipping for all orders with no minimum purchase threshold. No shipping fees, handling fees or regional extra costs will be added during checkout. You can shop personalized drinkware from any region without worrying about additional logistics expenses.

All transactions on our website are settled uniformly in US dollars. The price displayed at checkout only includes product value, with zero hidden logistics charges, achieving full pricing transparency for every global customer.

After successful payment confirmation, our team completes order verification, custom content confirmation, product quality inspection, shock-resistant packaging and shipment arrangement within 1 to 3 business days. Each cup is packed carefully to prevent dents, surface scratches and lid damage during cross-border transit.

All international shipments have an estimated delivery timeframe of 6 to 12 business days across all destinations. We do not provide expedited delivery service, to guarantee equal service standards for every shopper.

Once your drinkware package is dispatched, a unique tracking number will be automatically sent to your registered email address. You can check real-time transit status and delivery updates online at any time to grasp the latest logistics information.

Cross-border transportation may encounter unavoidable delays caused by customs clearance procedures, official commodity inspections, international public holidays, extreme weather and third-party logistics system adjustments. These external factors are outside our direct control.

All displayed delivery durations serve as estimated reference values only. We cannot assume liability for shipment delays, transit interruptions or package status changes caused by uncontrollable external circumstances.

You need to comply with local import regulations and commodity inspection standards of your destination country. All import duties, tariffs and customs clearance fees incurred during international transportation shall be borne solely by the purchaser.

Our logistics team continuously monitors all ongoing shipments. Within the scope of this policy, we can provide official supporting documents and targeted solutions to assist customers solving rare issues such as package damage, missing contents or logistics stagnation.