REFUND POLICY

This refund policy establishes unified return, exchange and refund rules for all Tervis stainless steel tumblers, insulated water bottles, personalized drinkware and accessories. It standardizes global after-sales workflows, protects the legitimate rights of international customers and provides consistent standards for resolving product-related disputes.

All orders on our official website enjoy a 60-day valid return protection period, calculated from the confirmed delivery date of your package. Customers encountering qualified product problems can submit formal after-sales applications within this time limit to obtain official support.

Returnable items must remain unused, clean, free of scratches, dents, stains and wear marks. All original packaging, lids, straws, manuals and accessories must be fully intact. Custom printed drinkware without objective quality defects, products damaged by improper use, frequent washing or artificial modification are not eligible for return.

We offer full refunds, partial refunds or free replacements for confirmed manufacturing defects, damage caused during transportation, printing errors, missing accessories and incorrectly fulfilled orders. We take full after-sales responsibility for quality problems and mistakes generated in our production and shipping process.

When applying for returns due to product defects or printing errors, please provide clear photos and videos showing the specific problem area. Our after-sales team will conduct objective evaluation and provide the most suitable solution according to the actual condition of the drinkware.

After returned goods arrive at our warehouse and pass comprehensive manual inspection, all verification work and fund distribution will be completed within 5 to 10 business days. We maintain transparent processing procedures to ensure efficient handling of every refund request.

Refund amounts are calculated based on your original US dollar payment amount of the order and returned to your initial payment channel. The actual fund arrival time is subject to the processing cycle of your bank or payment service provider.

Summer discounted drinkware receives exactly the same 60-day return protection and quality warranty as regular-priced products. Participation in seasonal promotions will not reduce your consumer after-sales rights.

Returns submitted purely due to personal subjective preferences, such as dissatisfaction with color, pattern, customized fonts or size without objective quality defects, cannot be accepted. This rule conforms to common retail standards for personalized custom merchandise.

We reserve the right to adjust policy clauses in accordance with United States consumer protection laws and international cross-border e-commerce norms. All after-sales disputes will be resolved by referencing the latest published official policy version.